# AI Credits You need AI credits to use the AI features in the software. You automatically receive credits with your subscription or licence. ## Where to check your AI credit balance In the top-right corner of the SBLCore application, click on your username. Your profile will open. In the **{AICreditsHeader}** section, you will find: * **Current balance** – how many valid credits your company still has available to use. * **Total number of credits** – the number after the slash, showing the total number of currently valid credits, including any additional credits purchased. * **Usage indicator** – a coloured bar showing how many credits remain. When the balance is low, the bar turns orange, and when the credits are exhausted, it turns red. * **“{AICreditsRenewalHeader}”** - the date when you will receive your next regular allocation of credits, if you are entitled to one. This does not mean that the full amount shown after the slash will be restored or that the validity of additionally purchased credits will be extended. ![Profile with AI credits overview](https://www.sblcore.com/en/image/AICredits.png) You need an internet connection to view your current balance and use AI import. If the balance fails to load, it does not necessarily mean that you have run out of credits. ::: Info ***Example:** The figure 220 / 300 means that you have 220 credits remaining out of a total of 300 valid credits. The total includes both credits from your subscription and any additional credits you have purchased.* ::: ## How many credits will you receive? The number of credits you receive and how often you receive them depend on the software version and subscription type. | Version | Subscription | Credit allocation | Allocation frequency | |:-|:-:|:-:|:-| | SBLCore Blue | Monthly | 300 | Every month | | SBLCore Blue | Annual | 3 600 | Once a year | | SBLCore Green (1 user) | Annual | 3 600 | Once a year | | SBLCore Green (2 users) | Annual | 5 400 | Once a year | | SBLCore Green (unlimited users) | Annual | 7 200 | Once a year | | Trial version | - | 40 | One-off allocation upon first activation | Credits are **shared across the entire company**. Individual users do not receive their own allocation. With an annual subscription, you receive all credits for the entire year in advance. You can use credits from the **trial version** for one month from the first activation. With a **multi-year Green licence**, we allocate credits for each individual year rather than providing all credits for the purchased years in advance. ## Credit consumption ### How many credits does AI import cost? Importing a newly processed safety data sheet consumes approximately **3 credits**. However, each document requires a different amount of processing, so actual consumption may be higher or lower. If SBLCore can reuse data from previous processing, you will only consume **20% of the original number of credits** for that data. Credits for the remaining data are deducted in full. However, simply uploading the same PDF again does not guarantee lower consumption. You can check how many credits were consumed during import in the information bar of the open safety data sheet. ![Information bar with AI credits](https://www.sblcore.com/en/image/AIImport2.png) ::: Success ***Not enough allocated credits?** You can purchase additional credits. Contact SBLCore support or your reseller.* ::: ### How does credit reservation work? When you start an AI import, SBLCore temporarily **reserves 10 credits**. The reservation is not an additional fee or a fixed price for the import. Once the import is complete, SBLCore deducts only the credits actually consumed and releases the remaining reserved credits. ::: Info ***Example:** You have 100 credits. When you start the import, SBLCore reserves 10 credits. If the import consumes 3 credits, you will have 97 credits remaining after completion.* ::: Multiple users from the same company can import documents simultaneously. However, for each concurrent import, the company must have at least 10 available credits that are not reserved for other imports. **This means you may be unable to start another import even if you still have credits remaining.** Some of these credits are reserved for imports currently in progress. As soon as an import is completed and the reservation is released, you can try again. ## Credit validity and carry-over Credits from subscriptions, licences and trial versions have different validity periods: * **Monthly allocation** - credits are valid until the end of the calendar month. You will receive new credits at the beginning of the following month. * **Annual allocation** - credits are valid for the duration of the annual subscription or licence. You will receive new credits at the beginning of the next annual period, not automatically on 1 January. * **Trial allocation** - credits are valid for one month from the first activation of the trial version. You receive them only once. SBLCore uses credits with the earliest expiry date first. **Unused credits from a subscription or licence do not carry over to the next period.** They expire at the end of their validity period. **Additionally purchased credits** are usually valid for one year from the date of allocation. If your subscription ends, any unused additionally purchased credits will remain in your company account until they expire. When you renew your subscription, you can use these credits again, provided they are still valid. **Renewing your subscription does not extend their validity period.** ## Purchasing additional credits SBLCore adds additionally purchased credits to the company's shared balance. They can be used by all users with the appropriate permissions. Additionally purchased credits are not renewed automatically. ::: Danger ***Important:** To use AI import, you need an active subscription or a valid licence that supports this feature. Additionally purchased credits alone are not sufficient.* ::: ## Further questions about credits ### What if fewer than 10 credits remain? You can start an AI import even with a balance of fewer than 10 credits, provided no other import is currently in progress within the company. Any positive credit balance is sufficient. SBLCore will then temporarily reserve all remaining credits for the import. You will never consume more credits for an import than you have available. You will not incur any debt. When you run out of credits, you can start another import once you receive a new allocation or purchase additional credits. ### What happens to credits if an import is interrupted? An import may be interrupted, for example, if your internet connection fails or you close the browser window. If the server has already started processing the import and successfully completes it, we will deduct the credits. If you upload the document again, you will not be charged credits a second time. ### What happens to credits if an import fails? If an error occurs while the server is processing the import, we will not deduct any credits and will release the reserved credits. The situation is different if the import is completed successfully but you are not satisfied with how the data was recognised. In this case, we will not automatically refund your credits.